Effective Date: October 1, 2023
At FPF-PORTUGAL, we strive to ensure that our customers are fully satisfied with their purchases. Our refund policy is designed to provide transparency and fairness for all transactions made through our website.
To be eligible for a refund, you must contact us within 14 days of your purchase. The product must be unused and in the same condition that you received it. A receipt or proof of purchase is required for all refund requests.
To initiate a refund, please email our support team at [email protected]. Include your order number and reason for the refund. Once we receive your request, we will inspect it and notify you of the status via email.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note, the time it takes for your bank or credit card company to process and post the refund may vary.
If you need to exchange an item for a different one, please contact us at [email protected] to discuss your options.
For more information about our refund policy, or if you have any questions, please contact us at [email protected].